Jet Broker FAQ’s

(Q) Is it a use it or lose it proposition with jet card hours?
(A) All membership hours never expire. You can carry the hours over with no penalties and they can also be transferred to whomever you wish at anytime.

(Q) Can I utilize more than one aircraft at the same time?
(A) Yes– you can utilize as many aircraft as you desire. If you choose to you can have multiple aircraft in the air at the same time.

(Q) Does the card holder have to be on board the aircraft?

(A) The card holder does not have to be on the aircraft, but does have to grant permission for the new lead passenger.

(Q) How much notice do you require to book an aircraft?
(A) We require 48 hours advanced notice for all U.S. trips and 72 hours advanced notice for international trips to book your aircraft.  On “Peak Holiday Travel” we require 7 days advanced notice to book.

(Q) How much control does JETS.com have when it comes to the safety?
(A) Our safety standards are highest in the industry. We guarantee all aircraft used by members are ARG/US Platinum rated. These fleet auditors are the most respected in the industry and assure you the safest aircraft for every trip, as well as the crew who operate the aircraft. Giving us the ability to monitor all US based operator records. The records include historical safety ratings on all aircraft and pilot background checks with consistent on site safety audits. JETS.com has an open line of communication with ARG/US. We are constantly monitoring the actions of the operators that we utilize.

(Q) How flexible is your cancellation policy?
(A) We need 72 hours before the trip departs for a complete refund.

(Q) How does your catering work?
(A) All aircraft come with standard stock catering. That includes drinks, coffee and snacks etc. Also, we provide our members with customized catering options.

(Q) Are there any additional fees with your program?
(A) The only additional fees on membership prices are Federal Excise Tax 7.5% as well as F.A.A. Segment Fees of $3.60 per person, per leg, or international fees when traveling aboard. International fees will vary depending on the foreign government.

(Q) When are the funds due?
(A) Funds are due when you sign up for membership. The funds are held in escrow at TD Bank and drawn upon only after the completion of your flight.

(Q) Is my membership money considered an asset of JETS.com?
(A) No, Your money is not considered an asset of JETS.com. We do this for your protection in the event of the demise of JETS.COM. Your remaining balance will be sent directly back to you by TD Bank.

(Q) When do I pay the taxes, catering and any additional services you provide for me?
(A) The FEDERAL EXCISE TAX, Segment Fees, premium catering and ground transportation charges are invoiced after the completion of your trip.

(Q) Are pets allowed on the aircraft?
(A) Yes.

(Q) Will I have a flight attendant on the aircraft?
(A) Flight Attendants are standard on all Heavy aircraft at no charge but are available for an additional charge on any other size aircraft if requested.

(Q) Am I charged for repositioning, taxi, waiting or fuel charges?
(A) No you are not. Our programs are all-inclusive programs. You are only billed for time in the air and nothing more.

Marketing Myths in the Private Jet Industry

Marketing Myth #1: Aircraft Age Matters: The larger fractional and time card companies (hereinafter “other companies”) want you to believe that the age’ of the aircraft matters for reasons such as safety and comfort implying that an older aircraft is less safe and less appealing. The reality, however, is that a plane’s safety is not determined solely by age, but by many other factors including its maintenance history. A well maintained older aircraft of any age can be much safer and have a much cleaner and nicer cabin than a newer aircraft that is over flown and poorly maintained.

Marketing Myth #2: Fractional and Time Card Companies Use Only Newer Planes: Other companies want you to believe that they only use newer planes. However, these companies put their clients on older planes all of the time. For example, other companies explicitly state that charter aircraft used to fly their clients (and Marquis Jet clients) can be up to “25 years of age”.

Marketing Myth #3: Fractional and Time Card Companies Use Only Their Planes: Although other companies will never commit to flying their clients exclusively on their fleet, they have done an excellent job of making you believe it. The New York Times recently highlighted the comfort that NetJets, for one, has in “charter” aircraft: “The Marquis customer base offered a new source of income for NetJets, but in 2005, at least, it also meant operational headaches, because it placed greater demand on the same number of planes. Mr. Santulli {of Netjets} said he spent $200 million last year chartering extra jets to meet increased demand from existing customers and Marquis Jet members” NetJets understands that “charter” aircraft are as safe as its own fleet and generate substantial savings for the discerning jet travler.

Marketing Myth #4: Fractional and Time Card Companies Have Better Pilots: Other companies would have you believe that their pilots are better than “charter” pilots because they have more experience (“total hours flown”) and are specialized (flying only one plane “type”). The facts suggest otherwise as these pilots are virtually interchangeable regarding both experience and type ratings. And almost every pilot in the private jet industry, charter or fractional/time card, receives training at the very same company: Flight Safety International.

Marketing Myth #5: Fractional and Time Card Companies Planes are Safer: Other companies suggest that their “newer” planes and “type dedicated” pilots create a safer flying experience. This is simply not supported by the statistics. Other companies consistently use pilots who are type-rated on more than one aircraft and there is also no data to suggest there is a safety difference between fractional, time-card and charter operations.

Marketing Myth #6: Fractional and Time Card Companies Use Higher Safety Standards: Other companies claim that they have higher safety standards. which makes flying with them safer than flying on a “chartered” jet. The reality, however, is that these companies rely heavily on the data of one independent safety audit company called Aviation Research Group/US, Inc. (“ARG/US), the same data that the charter industry relies upon. By their own admission, these companies use the same standards as the rest of the industry or do not use them at all! Further, a closer look reveals that the operators in the “charter” industry and the planes that they fly receive numerous safety evaluations since every fractional company is accessing this same “pool” of “charter” aircraft and employing their own independent audits! Given this redundant evaluation and oversight of these operators by all of the large aviation industry players, it is clear that the “charter” environment is not unsafe at all but rather the safest environment in aviation today. In fact, statistics support this conclusion.